Head (Country Level Operations Management)
About the National Institute of Urban Affairs (NIUA):
Established in 1976, the National Institute of Urban Affairs (NIUA) is a premier institute of the Ministry of Housing and Urban Affairs, Government of India, for research and capacity building for the urban sector in India. For more than 40 years now, NIUA has been the vanguard for contributing to and building the urban narrative for a fast-evolving urban India. The Institute has been actively working on bringing forth key areas of concern for urban India in order to build the urban discourse at various urban scales. It has utilised its competencies in research, knowledge management, policy advocacy and capacity building to address urban challenges and continuously striving to develop sustainable, inclusive and productive urban ecosystems in the country. It has emerged as a thought leader and knowledge hub for urban development in India and is sought after by both Indian and international organisations for collaborations and partnerships in India’s urban transforming journey. NIUA is committed towards aligning its efforts towards achieving Sustainable Development Goals (SDGs) through all its initiatives and programmes. Read more about NIUA at niua.in
About the National Urban Digital Mission:
The National Institute of Urban Affairs (NIUA) instituted the Centre for Digital Governance (CDG) to operationalise the ambitious National Urban Digital Mission (NUDM) to contribute to quality of life for our citizens by way of inclusive and accessible digital solutions. Read more about CDG at niua.in/cdg.
CDG will use the three pillars of NUDM (People, Process, Platforms) to activate digital service delivery and ease of access across all cities and towns in India by 2024. NUDM will create a shared digital infrastructure as a public good through open source, customisable digital urban platforms, building blocks, data infrastructure to manage the core digital urban data, and the infrastructure required for its seamless exchange. Read more about NUDM at nudm.mohua.gov.in.
Responsibilities:
Head (Country Level Operations Management) will report to the National Program Head, and will be responsible for the following:
● Planning and execution of the engagement strategy for the programs of NUDM.
● Ensure state and city governments are able to use/adopt/implement NUDM programs effectively.
● Leading procurement advisory for all programs under NUDM.
● Driving program adoption and usage including the key metrics of success as defined by program deliverables for the Mission; provide program updates and reports as per NIUA’s guidelines.
● Supporting the program adoption and usage of the NULP by the cities in the region.
● Coordinating with key stakeholders to create efficient program practices.
● Ensuring a strong and robust communications process between all members and staff
within the area and across extended teams for common alignment to the Mission & program goals.
● Developing and maintaining relationships with program partners at the national and state level; address such stakeholders’ needs with speed and efficiency.
● Implementing outreach & communication strategies for the stakeholders/partners/beneficiaries of the Mission.
● Representing the program at industry events in the region, which will include describing the benefits of working with the program to partners and other industry players.
● Ensure and promote the development of the engagement team/succession planning through training and leadership development.
Qualifications
● MBA, M.Tech or Masters public policy, urban management or equivalent degrees from premier institutes.
● 20-25 years of relevant work experience
● Prior experience of leading large B2G/C2G engagements
● Experience in managing a transformation program in any business process reengineering/government process reengineering/capacity building.
Required Skills and Competencies:
● Demonstrated experience in business development, relationship management, account management skills
● Demonstrated experience in procurement in public domain
● Demonstrated experience in developing preliminary communications strategies and campaigns to drive change management
● Expert understanding of data driven transformation (driving change in people, process and technology) with outstanding attention to detail
● Entrepreneurial spirit, including ability to work independently and autonomously, willingness to accept responsibilities for results
● Excellent program management, organisational and time management skills
● Commitment to learning
● Passionate interest in citizen centric technology, public policy and advocacy, social enterprises.
● Excellent communication skills including the ability to communicate with and manage expectations of senior executives/experts and their staff.
Number of Position(s): 1
Location: Based out of the office at NIUA, New Delhi, with travel to various Indian states as and when required.
Reporting Officer: National Program Head, National Urban Digital Mission/Centre for Digital Governance, NIUA.
References: Name and contact information of two references
Remuneration: At par with the industry standards, depending on experience and skills. Proof of past remuneration (last received salary/monthly contract payment) will be required.
Notice Period: Notice period for termination from either side will be 30 (thirty) days or salary in lieu of.
Application process: Submit your application through the NIUA Job Portal. Hiring is on a rolling basis and applications for this position will be closed as we find a suitable candidate. Encourage prospective and eligible candidates to apply immediately.
Last Date to Apply: 5th November, 2024. Hiring is on a rolling basis and applications for this position will be closed as we find a suitable candidate. Encourage prospective and eligible candidates to apply immediately.
