About the National Institute of Urban Affairs (NIUA):

National Institute of Urban Affairs (NIUA) is a premier institute for research, capacity building and dissemination of knowledge for the urban sector in India. It is a registered as an autonomous body under the Ministry of Housing and Urban Affairs (MoHUA), Government of India. NIUA conducts research in emerging themes such as urbanization, urban policy and planning, municipal finance and governance, land economics, transit-oriented development, urban livelihoods, environment and climate change and smart cities.

One of NIUA’s key mandates is capacity building of officials in cities, states, institutions and industries.

About the Capacity Building Programme (CBP) of ULBs

The delivery of essential municipal services is hindered by institutional deficiencies due to low staffing and reduced technical capabilities. These deficits are further exacerbated by capacity building failures, limited digital enablement, weak data systems, and insufficient collaboration across government, academia and industry. The rapid scale and pace of urbanisation demand innovative solutions in problem solving—leveraging technology, data, planning, and reform in administration systems and capacity building. To address unique institutional and functional gaps across 4,900+ ULBs in the country, it is proposed to adopt a competency‑based model—conducting detailed needs assessments and designing tailored capacity building plans. These plans will guide targeted, demand‑driven technical training programs for municipal personnel, with a hybrid delivery mode for optimal effectiveness.

Therefore, a capacity building program with a dedicated, learner-focused approach to enhance technical knowledge of municipal officials and combining in-person training with self-paced online learning is being conceptualised. Under the proposed initiative, the National Urban Learning Platform (NULP), which is the online capacity building arm of MoHUA, would focus on the technical capacity building of all ULB officials to achieve the specific targets.

Position: Senior Program Associate (Technology)

With the guidance of the Team Leader, the Senior Program Associate (Technology) will support in the execution of the operationalisation of the programme. The Senior Programme Associate (Technology) will provide inputs to the design, planning and management of the online platform.

Responsibilities:

• Ensures effective collaboration between the Program Team and the Tech Team, guide discussions on new development features to ensure alignment with program objectives and requirements.
• Ensures that all issues, bugs, and concerns are promptly recorded and resolved by reporting it to the Technical team.
• Works in tandem with the Program Team to plan and execute national / regional / state-wide events.
• Oversees the creation and maintenance of technical documentation and reports, ensuring that it remains up-to-date and accessible to relevant stakeholders.
• Collaborates with the Program Team to coordinate user testing, collecting valuable feedback to inform technical improvements.
• Stays informed about industry trends and technological advancements to identify opportunities for enhancing programme’s technical capabilities.
• Provides technical support and advice to the Program Team / stakeholders when making critical decisions related to the online platform.
• Demonstrating the live platform to state / ULB users, partners and other relevant stakeholders in national, state and city workshops
• Promotes an innovative and technology-driven culture within the project team, encouraging the exploration of new ideas and solutions.
• Evaluates the suitability of various technical tools, platforms, or frameworks and makes recommendations for their adoption when necessary.
• Develop and maintain relationships with program partners at the central, state, city levels and others with regard to platform on-boarding and adoption.
• Travel to monitor program implementation at state and city level on need basis.

Qualifications

• B. Tech (Computers)/ M Tech / MBA or any equivalent degrees in a closely related field from a premier institute.
• Total experience of 4-7 years with a demonstrated experience of 2-3 years in a related field.

Required Skills and Competencies:

• Previous work experience in handling web platforms under Central / State Government / ULB or other government entities.
• Strong analytical skills, with a proven ability to lead technical teams and projects to successful completion.
• Strong understanding of the urban domain and governance, along with demonstrated experience in working with Urban Local Bodies / State Government / Central Government and managing websites / platforms.
• Strong data analysis skills to foster data driven decision making for key critical decisions.
• Skilled at stakeholder management, and coordinating teams and multi-party processes
• At least 1 year of experience in handling and implementing Learning Management Systems (LMS) solutions
• Excellent verbal communication skills, including the ability to communicate with and manage expectations of senior executives/experts and their staff.
• Strong analytical, conceptualization and communication skills, good understanding of market research techniques and data analytics, outstanding attention to detail.
• Entrepreneurial spirit, including ability to work independently and autonomously

Location: Based out of NIUA, New Delhi, with travel to various Indian states / cities as and when required.

References: Name and contact information of two references

Remuneration: At par with the industry standards, depending on experience and skills. Proof of past remuneration (last received salary/monthly contract payment) will be required.

Notice Period: Notice period for termination from either side will be 30 (thirty) days or salary in lieu of.

Application process: Submit CV and cover letter through the NIUA portal. Only shortlisted candidates will be contacted.

No. of Positions: 1

Last Date to Apply: The application will be closed as soon as a suitable candidate is selected for the role.